Patient Rights and Responsibilities
Last Updated: March 30, 2025
At Malasakit Center Assistance, we are committed to ensuring that all patients receive respectful, quality care. Below are your rights and responsibilities when using our services.
Your Rights
As a patient, you have the right to:
Access to Care
Receive appropriate medical assistance and financial aid without discrimination.
Respect and Dignity
Be treated with respect, dignity, and compassion, regardless of background, race, religion, or financial status.
Confidentiality
Have your medical records and personal information kept private, except as required by law.
Informed Consent
Receive clear information about your medical condition, treatment options, risks, and benefits before making any decisions.
Medical Information
Be informed about the costs of treatments, available financial assistance, and how to apply for aid.
Right to Refuse Treatment
Decline treatment or seek a second opinion, except in emergency situations where your health is at immediate risk.
Complaint and Feedback
Express concerns or complaints about the care received and receive a prompt response.
Your Responsibilities
As a patient, you also have the responsibility to:
Provide Accurate Information
Give truthful details about your medical history, symptoms, and financial status.
Follow Medical Advice
Cooperate with healthcare professionals and follow prescribed treatments for the best outcome.
Respect Healthcare Workers
Treat doctors, nurses, and medical staff with respect and courtesy.
Use Assistance Programs Properly
Ensure that financial aid and services are used responsibly and honestly.
Report Concerns Honestly
Provide feedback or report any issues truthfully to help improve services.
Non-Discrimination Policy
We uphold a strict non-discrimination policy. Every patient has equal access to medical assistance regardless of race, gender, nationality, religion, or economic background.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: